Our team is available to assist you at every stage of your experience on Lireka. Here are the different ways to contact us depending on your needs.
💬 1. The Lireka virtual agent (recommended for an immediate response)
When you visit our help center or contact page, you can ask our virtual agent your question directly.
It is designed to:
- provide a quick and relevant initial response,
- guide you to the right help articles,
- help you track an order, understand a delivery time, or resolve a simple issue.
If your request requires human intervention, the virtual agent will automatically offer to put you in touch with our team.
💻 2. Live chat
A chat service is also available on our website.
During our business hours, you can be connected to a human agent if your request requires it.
Outside of business hours, the chat remains accessible via the virtual agent, who can still handle a large number of questions.
📩 3. Contact form/email
You can contact our customer service at any time by email at contact@lireka.com or by using our contact form.
To process your request quickly, please specify:
- your name,
- your email address,
- your order number (if applicable),
- and a detailed message.
Our team will respond as soon as possible.
🕒 Customer service opening hours
Our customer service team is available Monday through Friday from 9 a.m. to 5 p.m. (Grenoble time, UTC+1) and will respond to your messages within 24 hours.
Please note: minimal service is provided on weekends and holidays to provide an initial response.