1️⃣ Check your order tracking
First, check the status of your package:
My Account → My Orders
The dates displayed on the order status page are estimates based on average delivery times in different regions of the world.
If your package has not arrived after the dates displayed, we recommend that you wait a few more days as delivery times may vary depending on the workload of the postal service or carrier used in your country.
📢 Note: The delivery times indicated on each product page may vary depending on the availability of the items ordered.
🌍 For your information, the average delivery times are:
- Metropolitan France: 2 to 4 business days
- Europe: 3 to 9 business days, up to 12 business days
- United States and Canada: 5 to 9 business days, up to 12 business days
- Rest of the world (including overseas territories, Africa, Latin America, Asia): 6 to 12 business days, up to 15 business days
2️⃣ Check your surroundings
Mailbox, gate, concierge, or neighbors.
Pickup points or local post office (if applicable).
Translated with DeepL.com (free version)
3️⃣ Check notifications and emails
- You should have received a shipping confirmation email with the tracking number and possibly a link to track the package.
- Check your inbox and spam folder to make sure you haven't missed anything.
You may refer to the following articles:
How to track a Colissimo delivery?
How to track a La Poste delivery?
How to track a FedEx delivery?
How to track a DHL Express delivery?
How to track a Chronopost delivery?
4️⃣ Contact Lireka
If, after checking, your package is still missing:
- Send an email to contact@lireka.com
- Please include:
- Your order number
- The package tracking number
- A description of the verifications you have already carried out (neighbors, mailbox, post office)
Our team will help you track down the package and find a quick solution.